Why does Rocketship WorkBoard refresh automatically in Autotask?
Why does Rocketship WorkBoard refresh automatically in Autotask?
This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product every 5 minutes. Unfortunately, this is not something we can control directly. However, when working in Rocketship via an Autotask dashboard, you have the option to “pop-out” the dashboard into its own browser tab. When this is done, the page will no longer auto-refresh as it is not inside an Autotask dashboard.
The pop-out icon in Rocketship inside an Autotask Dashboard
This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product every 5 minutes. Unfortunately, this is not something we can control directly. However, when working in Rocketship via an Autotask ...
If you’ve configured the Rocketship widget in an Autotask Dashboard, you can view the Rocketship WorkBoard for any Autotask Resource where you are the Autotask Timesheet Manager. That is in inline with how Autotask allows a manager to view and ...
In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and meeting SLAs (Service Level Agreements). Traditionally, Autotask provides an In/Out feature that serves as an FYI to let the team know whether a technician is ...
In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and meeting SLAs (Service Level Agreements). Traditionally, Autotask provides an In/Out feature that serves as an FYI to let the team know whether a technician is ...
Every event on the Rocketship workboard provides actions to the technical resource that owns the event. Each action is tied to a Workflow that is configured by the sysadmin to drive behavior of tickets and tasks within Autotask and Rocketship. ...