When interacting at the ticket-level, your team can issue instructions to Rocketship via the Rocketship/CMD screen. (Refer to screenshow below for an example of a Rocketship/CMD screen.)
You can control which buttons your team can see in this screen via the Admin site.
Log into Rocketship Admin
Go to Account->Personalization
Scroll down to Workboard Allowed Actions
Enable/Disable the relevant buttons/actions
You can disable the ability for users to see some Rocketship features as needed.
rocketCommand is an action-based application that is used to quickly pass instructions from your team to Rocketship. It provides a focused set of instructions that are the most frequent used to route tickets. Via rocketCommand, you can greatly reduce ...
The Rocketship Workflow engine is the boost that propels Autotask ticket automations such as appointment scheduling and ticket routing. In addition to the built-in Workflows provided you can create custom Workflows to streamline your Autotask ...
You can schedule an Autotask Project Task via Rocketship/CMD. The easiest way to do this is via the Search bar: Open the Rocketship WorkBoard dashboard in Autotask Lock open the side panel Enter the Task# in the Task Search field Submit by clicking ...
To create an Escalation Rule in Rocketship: Log into Rocketship Admin Go to Dispatch&Escalations Click Create Rule in the Escalation Rules window Set the Name to be short but descriptive, e.g., “Network Support Tickets” If desired, set Schedule Type ...
SmartWorkflows in Rocketship offer a powerful toolset that not only facilitates various changes performed by Rocketship but also empowers you and your team to directly utilize them by “publishing” a workflow. In this knowledge base (KB) article, we ...