Created a Fixed Appointment without a Calendar Invite
Created a Fixed Appointment without a Calendar Invite
There are times you want to lock in a day and time for an activity, e.g., you want to reboot a server this Sunday at 10 pm to finish a software installation. To do that, you need to use a Fixed Appointment in Rocketship. However, for this example, you do not want to send a Calendar Invite to the Ticket Contact.
To do that, you can choose the “Advanced” Fixed Appointment.
Once selected, you can decide who will and will not receive invites by opting to not include them in the Contact selection field.
Deciding which Contacts should get a Calendar Invite
The Fixed Appointments engine needs a minimum set of information to work properly. If this isn’t configured, the Fixed Appointments engine will return an error when a user attempts to use it. To configure the Fixed Appointments engine, several ...
You may want to disable Calendar Invites being sent to Contacts, Resources, or both for Fixed Appointments. By default, we will send a Calendar Invite to any linked Contacts and Resources for a new Fixed Appointment. We will also send a Calendar ...
When a Fixed Appointment is created, Rocketship will send a Calendar Invite to any linked Contacts and Resources. By default, we will use these values when sending the invite: From Name: YourCompanyName – IT Support Reply-To: YourSupportEmail ...
An Appointment booking is different than a work event because a work event is usually 80% of what happens in a company and it does not require a certain date and time to occur. Booking appointments require a set date and time, go on a calendar, and ...
Our Fixed Appointment module locks an event to a defined day/time on both your calendar and the customer’s. When sending the email invitation, Rocketship will use the HelpDesk Email address defined in your Profile settings. When defining this ...