Autotask vs Rocketship In/Out

Autotask vs Rocketship In/Out

In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and meeting SLAs (Service Level Agreements). Traditionally, Autotask provides an In/Out feature that serves as an FYI to let the team know whether a technician is available. However, this feature is limited in that it does not affect how work is assigned. At Giant Rocketship, we recognized the need for a more dynamic solution—one that not only informs the team of availability but also directly impacts work distribution.

The Availability (In/Out) Flag in Rocketship

Our Availability flag is a game-changer in the realm of work distribution. Here’s how it stands out:

Unlike the Autotask In/Out feature, Rocketship’s Availability flag actively influences how tasks are assigned. This means that when a technician marks themselves as unavailable, Rocketship automatically adjusts the distribution of tasks to ensure that only available technicians are considered for new assignments. This dynamic approach prevents any downtime or delay in task management.

Updating Availability

This can be accessed via WorkBoard->My DispatchBoard->Resources. You can set a Resource as Available or Unavailable. You can view the status of a Resource via that page.

Also, we provide other ways of knowing when a Resource is set as Unavailable.

Via the Navbar:

Via the EscalationTeams button on the HUD:



    • Related Articles

    • Autotask vs Rocketship In/Out

      In an IT MSP, the efficient allocation of tasks is crucial for maintaining productivity and meeting SLAs (Service Level Agreements). Traditionally, Autotask provides an In/Out feature that serves as an FYI to let the team know whether a technician is ...

    • Autotask vs Custom Teams

      In Rocketship, our dispatch & escalation engine uses tiers composed of “Teams”. Understanding a Rocketship Team A Team is a group of users that all share an Autotask Role. For example, you may have a Team called “Level 1 Helpdesk” that has several ...

    • Scheduling an Autotask Project Task via Rocketship

      You can schedule an Autotask Project Task via Rocketship/CMD. The easiest way to do this is via the Search bar: Open the Rocketship WorkBoard dashboard in Autotask Lock open the side panel Enter the Task# in the Task Search field Submit by clicking ...

    • How to view another Resource’s Rocketship WorkBoard in Autotask

      If you’ve configured the Rocketship widget in an Autotask Dashboard, you can view the Rocketship WorkBoard for any Autotask Resource where you are the Autotask Timesheet Manager. That is in inline with how Autotask allows a manager to view and ...

    • Why does Rocketship WorkBoard refresh automatically in Autotask?

      This is a design decision by Autotask. Specifically, Autotask auto-refreshes every dashboard inside the product every 5 minutes. Unfortunately, this is not something we can control directly. However, when working in Rocketship via an Autotask ...